Contact us
Email support@joyslu.com with your device model, iOS version and a short description of the problem. We reply within two business days (Taiwan time, UTC+8).
Frequently asked questions
Does the app show ads or track my child?
No. The app contains no advertising and no third-party analytics or tracking.
How do I restore a purchase on a new device?
Open the parent area, pass the parental check, and tap Restore Purchases.
Refunds
Purchases are processed by Apple. To request a refund, visit reportaproblem.apple.com.